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Customer Testimonials April 28th, 2010 The professional edge of Shaheen Chevrolet (Shaheen Chevrolet)Customer Comments: {As an industry sales professional, Shaheen Chevrolet, Kevin Sims, and Elton Ables, have always delivered outstanding customer service to every customer that I have sent to them. Some indiduals have unique situations and unique needs (credit, upside down in a bad loan, family dynamics, etc.) and Shaheen Chevrolet has an amazing reputation and track record at meeting and exceeding the needs of the customer. The professionals at Shaheen, particularly Kevin and Elton are simply the best. Keep up the great work!~Harry Dear Dan, I would like to say thank you for making what I thought would be a nightmare into a easy task when buying out of state. I think I saved $3,000.00 to $6,000.00 by purchasing my truck from Shaheen Chevrolet. The truck is everything you said and more, thanks again. I would write more but terrible at typing. Duane B.To: Jeff Cords and Jason Cords----Just wanted to let you know what a great job Shire did in the deal for the Tahoe Hybrid we just got. Also, Ralph who delivered. the car did a fantastic job--He's a true G.M. ambassador-Ralph actually helped us remove the seat covers off our trade-in and transferred the tags from one car to another. You couldn't find a better man for the job. Shire and Ralph both put in the extra effort to be sure that we were totally satisfied. I'm sure that we will contact you guys first the next time we decide to trade cars and we are 666 miles away. That says a lot! Just wanted to let you know how good your people are. Thank You from Jack and Kath Woolsey in Holt, Missouri. January 29, 2009 I recently purchased a pre-owned 2006 Hummer H2 from Shaheen Chevrolet. I am very happy with my purchase and I would like to thank everyone at Shaheen Chevrolet for all of their professional assistance. I found Shaheen Chevrolet on the internet. I saw an H2 listed and called Dan Dowker. He informed me that this particular vehicle had just been sold, but he would search for another one for me. I had been in contact with at least three other dealers who had offered to do the same. As time went on, a couple things happened: First, I got an education as to what was on the market, and exactly what options, etc. I was looking for. Secondly, Dan Dowker was the only sales person who saw the entire purchase through. When I did not jump at the first vehicle that came along, the other dealers soon dropped out of the hunt. Dan continued to search the daily GM Dealer auctions for me. He never pressured me to purchase a vehicle that I did not really want, or to pay more for one than I had budgeted. Eventually, after 3 months of searching, we found the right vehicle for me. I subsequently made the deal and the purchase. I would like to thank Dan Dowker, of Shaheen Chevrolet, for his continued effort to see this purchase through. I would like to thank his sales manager, Jason Cords, who followed the auctions and did the actual bidding on our behalf. I would also like to thank Brad White, in sales, who provided me with transportation and did the necessary paperwork to close the final sale and transfers. Once again, I am very pleased with my treatment by Dan Dowker and all of the staff at Shaheen Chevrolet. I would recommend this dealership to anyone in the market for a new or pre-owned vehicle. Sincerely--- Timothy Sanders Hey Dan--- I just wanted to let you know that the H2 is really great! As I told Brad, most of the time something turns out to be not as nice as our expectations, when we finally see it. In this case, I was even more impressed than I had anticipated. It is super clean and drives like a charm. I'm sorry that I did not get to meet you, but your associates did a great job. I'll keep you in mind for future purchases. Dan, I could not be any more pleased with the way we were treated and how knowledgeable Elton was. I will make sure I throw Shaheen Internet based system out there when I know of someone looking for a vehicle. It was easy, satisfying, and very efficient. My friend told me to get a hold of you guys, and Harry Gaskin was right! I just wish it was this easy grocery shopping! Thanks for making me feel comfortable and not irritated with me when it came to picking the right vehicle. Dan and Elton, your the best. I will be sending buyers your way if I come across one and make sure they find it as easy as I did. Thanks, Rene Johnson. P.S. My mother is very thankful that you guys went to her. Going out of the way to satisfy her precious daughter (hahaha)!
To: Jason Cords, Ben Behnke, Mark Howard, George May, Lenny Ezzo, and Brian (last gentleman who helped us) I just wanted to drop all of you this note to say Thank You for helping my wife and I into our Trailblazer. Jason, I know you searched long, far, and hard to get us into the right vehicle. We are extremely happy and we will absolutely recommend Shaheen Chevrolet to everyone we know. I also would like to speak with someone in regards to advertising Shaheen Chevrolet on woodtv.com. Please let me know with whom I need to speak with to get you on the largest news, information, and weather site in West Michigan. Find Your Car at woodtv.com would be a perfect fit. I look forward to hearing from you and once again, Thank you for all you have done for my family. Sincerely, RANDY Randall S. Bryant Internet Specialist 616-771-9653 office 616-292-2687 cell 616-454-3443 fax www.woodtv.com Kevin purchased a 2009 Corvette 2LT Coupe from Shaheen Chevrolet without leaving his home in Arlington Virginia. Having never seen the car or without a test drive all arrangements were made through our Internet Sales Team. We delivered the Corvette to him. Kevin emailed back the following comments. Dear Dan Dowker
An excellent experience from my end. As I said, this was a new way to buy a car for me and everyone there made it easy. No complaints at all!
What a great toy!
I will drop by next spring – my daughter plays softball for Indiana Tech and they play in Grand Rapids a couple of times every spring.
Thank everyone again for working things out to make it all go smoothly.
Kevin
Dear Mr. Shaheen: I would like to take this opportunity to convey my appreciation, once again, to you, Lou, Rebekah, Rex (the best Corvette technician I have ever known), and your other Service Department team members (including those who mount and balance tires) for the excellent service that they provided me this past summer. Each time that I bring my 1995 Corvette into the Service Department, your employees are friendly, courteous and extremely competent in the performance of their duties. In my opinion, a customer could not reasonably expect to receive better service than that which I have received at your dealership! I am already looking forward to having the Service Department assist me with some additional upgrades on my Corvette, next summer. In the interim, I wish you and your dealership continued success and prosperity in these difficult economic times. Please share this communication with the Service Department team members as a token of my sincere appreciation for their continuing commitment to customer satisfaction. Sincerely, Arthur Andrews Okemos, Michigan
Good morningl I would like to commend you and Shaheen for employees such as Dale Wagner. My initial call to Shaheen was to Tom on October 26, 2009 to set up an appointment to service my '99 Trailblazer and to check out the air conditioner clutch. Once at Shaheen, Tom was ill and Dale took over with the necessary paperwork and got me on my way to work with a ride from Bill Southweli. Bill is another excellent representation of your staff! To shorten this correspondence, the overall estimate was one that I was not prepared for as I was leaving Michigan for an opportunity in Charlotte, North Carolina. I explained my situation to Dale and asked if the air conditioner could be by passed - knowing well that I would not have air conditioning in my vehicle. Dale offered to check with the technician the following day and advised he would call me as soon as he had the information the following day. Dale contacted me on October 28 with news that yes, the air conditioner could be by passed and offered generic parts to get by vehicle back on the road. I unfortunately do not know the name of the technician that worked on my vehicle, but another example of the excellent staff at Shaheen. The cost savings was one that could be handled by my family. Dale advised my vehicle would be ready by the end of the day - which it was and I am confident that my journey will go without the worry about my Trailblazer. Mr. Shaheen, Dale is proof positive that excellent customer service and having the customer's best interest is the number one reason I would recommend Shaheen Chevrolet to anyone that ask me. If I would to stay in Michigan and looking for a vehicle, l would come back to Shaheen without hesitation. I am a firm believer that after sales service is critical - especially in today's economy. If there is an employee of the month or special recognition given to Shaheen employees, I would certainly and highly recommend Dale Wagner for such an honor. Dale has demonstrated that customer service goes above and beyond the ordinary. Kind regards, Jan A. Crisenbery
March 16th, 2010 Dear Shaheen Chevrolet I am sending you this letter to thank you for the amazing service your salesman Ron Coolbaugh gave my wife and me when we purchased our amazing 2010 Malibu in February. First Ron Coolbaugh (I think his last name is made up because seriously how many people have cool in their name?) anyway, Ron made us feel very comfortable and confident in purchasing our new car. He answered all of our questions and we never felt pressured. Second, Ron convinced us that buying our car from Shaheen Chevrolet was the best deal around, we did our homework and he was right. A couple of guys I work with just bought Fords and let me tell you it is a lot of fun to brag about all the incentives I received and they didn't. I asked my supervisor "did you get a great deal on tires?" No "oil changes?" No "Interest rates No "did you get invited to an appreciation dinner" No "Should have went to Shaheen Chevrolet" Ha Ha! Third, Ron not only remembered our names later that week at the appreciation dinner but he also remembered our son' Kellen. That really impressed my wife. She said "I bet Ron meets with fifty people a week and out of all those people he still remembers our son's name!! WOW! What moved me the most is when we were in the middle of the talking incentives and Ron asked about our family and we told him about my Mother in laws second bout with cancer. It was at that moment it wasn't about just selling a car. It was more about getting to know the customer buying the car. Ron was compassionate, patient, and very experienced, because of that we will always do businesses with Shaheen Chevrolet! Thank you, Scott & Erica T.
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