The service really is top-notch at Shaheen's quick lube. I like that no one tries to upsell me things I don't need, and they go above and beyond with the vacuuming my floormats and the free car wash. My car felt like new after paying for just an oil change and getting all the checkups and cleanup included!
After my truck was pulled out of the service bay and parked, I waited 30 minutes before anybody came and got me from the waiting room. When "Dan" came and got me he ran into a long lost friend that he thought he would push me to the side and have what I call a "reunion" with this person, while I waited at his customer service desk. This reunion lasted about 6 minutes, while it only took him one minute to have me sign a paper and give me my keys. Bad customer service was provided by Dan. Dan is a husky build and bald.
the collision center was awesome! they worked with me to get my rental car set up, walked me through what needed to be fixed, and they had it done in 2 days!! I'm very pleased with the service and the repairs to my Equinox! Thank you!
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
The dealership tried to sell me a tire that I did not need. The dealership scheduled me to come speak to a salesman about my car. When I arrived the salesman was not there and nobody had any idea why I was there. Ended up being a huge waste of my time.
David, thanks for your feedback and high star rating. We regret that our team tried to sell you a tire you feel you didn't need and that our sales associate was not here when you arrived. If you'd like to discuss this matter with us in further detail, please give us a call or feel free to drop by the dealership. We're always happy to help!