George, thank you for your wonderful response to the quality of service our staff provides! We are happy to have earned your trust in our dealership. We look forward to your next visit! Take care!
People very nice, but the wait is always bad. Too bad you can't get in line before you leave home like you can for haircuts, and even the secretary of state. Save lots of time on our part that's for sure.
I was very pleased with the deal I got on tires and the service manger's response to questions. My salesman, Shire, helped me with getting the tires, despite the four years that passed since he originally sold me the Impala.
Judy, we're happy you found our staff to be so polite and helpful during your experience here at Shaheen Chevrolet. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Was not happy that I was called to schedule an appointment only to find out when I got there that it was not an actual appointment, but more of a reservation and I still had to wait. When I set up what I thought was an appointment I rearranged my schedule to be there at the specified time that I was given. I had my tires rotated as well as my oil changed, the technician tried to sell me new tires with less than 22,000 on the current ones. Roughly 3 days later I realized that the technicians did not replace the black caps on my tires. I keep wondering what I paid $53 for......
Sandra, we work hard to provide a fantastic experience to everyone. It's discouraging to see that you had a negative experience. If you are willing to give us another chance, please contact Tom Hernley at (517) 272-6590 so we can understand your situation better in order to try and turn your experience around.
I really appreciate John Feister as my service advisor. He doesnt treat me like I don’t know anything. (I actually know quite a bit about my Volt, and he takes that in stride and works with what I know and helps me with what I don’t.) He is very professional, courteous and nice. He’s worth whatever you are paying him and probably more! :) Over the years in various cities, I have always stuck with a dealership that has service managers that understand that I am knowledgeable and treat me that way. I’ve had advisors and sales people in other dealerships that seem to think a basic understanding of cars is only attainable by men, needless to say, they never got my return business. I also appreciate the Volt technician passing on helpful information on his experience with the Volts. His honesty and integrity are apparent. Good honest knowledgeable techs and service advisors who can communicate professionally - these 2 things will keep me coming back!!! Along with a nice clean comfortable waiting area.
Cheryl, we really appreciate your high star rating and positive feedback! We respect all of our customers, and are happy your experiences with us have reflected this! We'll be sure to pass on your comments to John. If there's anything additional we can help with, please don't hesitate to reach out!
Tom Hernley at (517) 272-6590.