For my first time there is was very impress with how well they changed my oil and rotated the tires and how quick it was. I would have given everyone a five star rating but I think they should have explained thing at the end better. The guy said to me as he handed me the papers fill out survey and you will get a free car wash. For someone that is a first time customer, like myself and never been to your shop, I think they could have taken the time to explain what the papers were they giving to me and explained that they survey was here and if you fill it out you can go over to the carwash and have your car washed. I am so use to taking surveys online so I thought that is what I had to do. it wasn't until my husband asked me if I got my car washed and he explained how it works to me.
Hello Larry, we appreciate you taking the time to leave us this feedback. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Shaheen Chevrolet!
Andrew, we're happy you found our staff to be so supportive during your experience here at Shaheen Chevrolet. If you have any further questions, please don't hesitate to reach out!
Tom Hernley at (517) 272-6590
Hi Justin, thank you for taking the time to leave us your honest feedback. Here at Shaheen Chevrolet, we are always looking for ways to improve; we appreciate your input. If you would be willing, we would like to have you contact our manager (517) 394-0330 to discuss ways we can better serve you in the future.
Hi Kelly, thank you for taking the time to leave a review for us at Shaheen Chevrolet. We're happy we could meet your expectations! Please let us know if there is anything else we can do for you; we are more than happy to help!
Tom Hernley at (517) 272-6590
I have a GMC Canyon diesel lease and there was not enough oil available for my vehicle. I needed a ride home and it was several hours later that my oil change was done. It would be nice if when a Colorado, Canyon, or Cruise diesel has an oil change that at least 2 quantities for oil changes on these vehicles be available or ordered at once.
I came in for oil lube , filter and tire rotation. When they told me it was finished I noticed the tires had not been rotated. The tech then told me they were not worth rotating due to there poor condition. No one talked to me about it before that decision and my bill was $59.95 for an oil change? a little steep by my standards. the last time I came in for an oil change they told me I needed to replace my battery, but another GM dealer tested it and said there was nothing wrong with my battery. So I don't put much stock in what they are trying to sell me. I know my tires aren't new any more but they are not as bad as they made them out to be. I wanted them rotated to get them through the summer but I guess I will have to find a service center that is more interested working with me than pushing new products every time I stop for service.
Charles, we regret that you had a negative experience with us, but are glad you brought this to our attention. Our manager would like to help turn your lackluster experience around. If you're willing, please contact our manager Tom Hernley at (517) 272-6590 to discuss what we can do to help.
Always professional and prompt. I would like to talk with someone regarding the 'crack manifold', as I was pretty sure that I complained about this before the warranty was expired. Curtiss Wright 517.202.4643
great customer service fast oil change and tire rotation .I appreciate the email notification for my needed maintenance. Your service department is very organised and very well run. The free car wash is also very good.