Customer Reviews

 

I dealt with Matt Rubelman when purchasing my vehicle from Shaheen Chevrolet. Matt went out of his way to assist me while the purchasing process continued. He is a top seller, and I will be buying from him, specifically, in all future vehicle purchases.

Thank  you  Daniel

I want to take a minute to compliment your Collision Department for a job well done!  

I recently had a repair needed on my vehicle which took approximately a week.  The process your team has in place is nothing less than outstanding customer service!!!

Seldom do we experience this type of service in our day-to-day dealings nowadays. Your service, however, far exceeded my expectations on what my experience would be like while having my vehicle in a repair shop for a week.  Your staff, Eric, was courteous, professional, and very efficient in continuing to keep me apprised of what was going on from the moment I walked in for a quote until the job was completed. I was also pleasantly surprised when I was offered a loaner vehicle while my car was in the shop.  My vehicle looks great.  The whole experience was  almost seamless.

Thank you again and continue your good works! Thank you Cindy

I bought a used car from Shaheens, and I am totally happy with the way everything was handled, from the very first time I went there until the deal was finished.  Everyone that helped me was just great, they did everything they could to make things go very smooth.  I'd definitely recommend Shaheens to anyone, and will for sure be a repeat customer.  The salesman, Kevin McCaskey, and the finance person Joe Green, were especially helpful, pretty much bent over backwards for me!  Thanks so much for everything!!  Helen

Stopped in for a repair and visited Dennis Lemon.  Now I remember why he is my favorite salesman, he is all energy all the time and works hard for a sale.  We couldn't line up the right vehicle this time, but I will be back.  Thanks, Dennis for your hard work, honesty, and heart.  Kurt

12 - 21- 2011 

OUTSTANDING CUSTOMER SERVICE. I bought a 2011 Suburban from Shaheen Chevrolet this week and worked closely with Dan Dowker on the purchase. Dan was extremely professional, accomodating, and worked with me to get the vehicle I wanted. He made sure I had all the information to make an informed decision, including having the vehicle shown to me, I live 2 hrs away from Lansing, prior to making the purchase. I highly recommend working with Dan and the team at Shaheen Chevrolet, as they will treat you well and do everything they can to win your business, customer service at its best.

                _DAVID

3 - 25 - 2011

Dear Mr. Cords,

I would just like to thank you for my 2011 Chevy Volt. I love this car. I drive it everyday, and I am averaging with electric and gas 76.6 miles per gallon, this is amazing. This car has plenty of pep and is really fun to drive. I get lots of questions about the design and economics. They want to know where they can get one and I have told them to go to Shaheen Chevrolet and see Jason.

Thanks again, I'm having a blast.

Karen

Tuesday, March 1, 2011

I recently drove from Orrville OH (4 Hrs one way) to your dealership to purchase a 2008 Tahoe that I had found on the internet. David answered my E-Mail message and I proceeded to deal with David. We made arrangements for financing before I arrived to speed up the process. I arrived at 1PM and was on my way home by 4 PM with my 2008 Tahoe. I just wanted to take a quick moment to let you know that I was very impressed with the professionalism and customer service that I recieved from David. He was ready to help me when I arrived and did not stray away from getting me back on the road the entire time I was there. He even went the extra step to take care of a small issue I had with a cosmetic addition that was on the Tahoe that I was not aware of until I saw it up close. Thank you again David did a great job.

Thank You,

Jim

2-16-2011

Over the past year I have introduced a friend, sister-in-law, and my wife to John and each one purchased a car from him. Because they have all been very satisfied with Shaheen I also decided to contact John and let him know I was interested in a used car. He called me back the very next day and had a car he wanted me to look at. I purchased the car the next day and was very happy with the terms of the sale.

After a couple of days I decided to put a coat of wax on the car and that was when I noticed some problems with the body of the car. I contacted John and he told me to bring it back. When I got to the dealership John was with a customer so Jim Shaheen sat down with me and discussed the issues and introduced me to Dave Wright. Dave went over the issues and provided me with a loaner car and sent me on my way with the assurance that all the problems would be corrected.

In a few days I returned to pick up the car and found it in excellent condition. Dave even fixed a couple of minor items that I had not expected to be covered.

I wanted to let you know what an excellent staff you have at Shaheen and that I will contiue to refer my family and friends to your dealership. Thanks again for the excellent service I recieved.

Sincerely,

Rick

3 - 2 - 2011

I wanted to take a moment to say what a great experience it was purchasing my new work van from Dan, and all of the staff behind the scene. He worked extra hard to find exactly what I wanted (Options and even color). Dan gave me the price and related incentives and all of you got the deal financed with good terms. Dan and everyone made this deal happen and it was a big deal to me, It put me back on the road and to my next job, and that is peace of mind.

Dan never missed a beat keeping me informed as much for the van went on and made the online purchase a smooth process. And when I went to the dealership to take delivery there were no surprises. Having no last minute surprises was nice, something customers appreciate more than sales people can imagine.

Again, Many thanks to Dan and the people behind the scenes for caring and making this happen for me.

Sincerely,

Duane

 January 30, 2010

(Nice Job Al)
 "Hello Al, I'm sure you earned that whopping commission off that big sale! It was a pleasure dealing with you on behalf of my sister.
 I too, am sure she'll love the car. I heard she even received an additional $750 off because my cousin works at GM.
Now, that really made her day and give her a couple of those gas cards!

Thanks, Duane D.

 The professional edge of Shaheen Chevrolet (Shaheen Chevrolet)Customer Comments: {As an industry sales professional, Shaheen Chevrolet, Kevin Sims, and Elton Ables, have always delivered outstanding customer service to every customer that I have sent to them. Some indiduals have unique situations and unique needs (credit, upside down in a bad loan, family dynamics, etc.) and Shaheen Chevrolet has an amazing reputation and track record at meeting and exceeding the needs of the customer. The professionals at Shaheen, particularly Kevin and Elton are simply the best. Keep up the great work!~Harry

 
Dear Dan,
I would like to say thank you for making what I thought would be a nightmare into a easy task when buying out of state. I think I saved $3,000.00 to $6,000.00 by purchasing my truck from Shaheen Chevrolet. The truck is everything you said and more, thanks again. I would write more but terrible at typing. Duane B.

To: Jeff Cords and Jason Cords----Just wanted to let you know what a great job Shire did in the deal for the Tahoe Hybrid we just got. Also, Ralph who delivered. the car did a fantastic job--He's a true G.M. ambassador-Ralph actually helped us remove the seat covers off our trade-in and transferred the tags from one car to another. You couldn't find a better man for the job. Shire and Ralph both put in the extra effort to be sure that we were totally satisfied. I'm sure that we will contact you guys first the next time we decide to trade cars and we are 666 miles away. That says a lot! Just wanted to let you know how good your people are. Thank You from Jack and Kath W. in Holt, Missouri.

I recently purchased a pre-owned 2006 Hummer H2 from Shaheen Chevrolet.  I am very happy with my purchase and I would like to thank everyone at Shaheen Chevrolet for all of their professional assistance.
 
I found Shaheen Chevrolet on the internet.  I saw an H2 listed and called Dan Dowker.  He informed me that this particular vehicle had just been sold, but he would search for another one for me.  I had been in contact with at least three other dealers who had offered to do the same. As time went on, a couple things happened:  First, I got an education as to what was on the market, and exactly what options, etc. I was looking for.  Secondly, Dan Dowker was the only sales person who saw the entire purchase through.  When I did not jump at the first vehicle that came along, the other dealers soon dropped out of the hunt.  Dan continued to search the daily GM Dealer auctions for me.  He never pressured me to purchase a vehicle that I did not really want, or to pay more for one than I had budgeted.
 
Eventually, after 3 months of searching, we found the right vehicle for me.  I subsequently made the deal and the purchase.
 
I would like to thank Dan Dowker, of Shaheen Chevrolet, for his continued effort to see this purchase through.  I would like to
thank his sales manager, Jason Cords, who followed the auctions and did the actual bidding on our behalf.  I would also like to thank Brad White, in sales, who provided me with transportation and did the necessary paperwork to close the final sale and transfers.
 
Once again, I am very pleased with my treatment by Dan Dowker and all of the staff at Shaheen Chevrolet.  I would recommend this dealership to anyone in the market for a new or pre-owned vehicle.
 
Sincerely---
 
Timothy S.
 

Hey Dan---
 
I just wanted to let you know that the H2 is really great!
 
As I told Brad, most of the time something turns out to be not as nice as our expectations, when we finally see it.  In this case,
I was even more impressed than I had anticipated. 

It is super clean and drives like a charm.
 
I'm sorry that I did not get to meet you, but your associates did a great job.  I'll keep you in mind for future purchases.
 

Dan,

 I could not be any more pleased with the way we were treated and how knowledgeable Elton was. I will make sure I throw Shaheen Internet based system out there when I know of someone looking for a vehicle. It was easy, satisfying, and very efficient. My friend told me to get a hold of you guys, and Harry Gaskin was right! I just wish it was this easy grocery shopping! Thanks for making me feel comfortable and not irritated with me when it came to picking the right vehicle. Dan and Elton, your the best. I will be sending buyers your way if I come across one and make sure they find it as easy as I did.

 Thanks, Rene J 

 ~~ P.S. My mother is very thankful that you guys went to her.  Going out of the way to satisfy her precious daughter (hahaha)!

To: Jason Cords, Ben Behnke, Mark Howard, George May, Lenny Ezzo, and Brian (last gentleman who helped us)

I just wanted to drop all of you this note to say Thank You for helping my wife and I into our Trailblazer. Jason, I know you searched long, far, and hard to get us into the right vehicle. We are extremely happy and we will absolutely recommend Shaheen Chevrolet to everyone we know.

I also would like to speak with someone in regards to advertising Shaheen Chevrolet on woodtv.com. Please let me know with whom I need to speak with to get you on the largest news, information, and weather site in West Michigan. Find Your Car at woodtv.com would be a perfect fit.

I look forward to hearing from you and once again, Thank you for all you have done for my family.

 Sincerely,

 RANDY

Randall S. B.

Internet Specialist

www.woodtv.com

Kevin purchased a 2009 Corvette 2LT Coupe from Shaheen Chevrolet without leaving his home in Arlington Virginia.
Having never seen the car or without a test drive all arrangements were made through our Internet Sales Team.  We delivered the Corvette to him.

Kevin emailed back the following comments.
 
Dear Dan Dowker

An excellent experience from my end. As I said, this was a new way to buy a car for me and everyone there made it easy. No complaints at all!

What a great toy!

I will drop by next spring – my daughter plays softball for Indiana Tech and they play in Grand Rapids a couple of times every spring.

Thank everyone again for working things out to make it all go smoothly.

Kevin

Dear Mr. Shaheen:

I would like to take this opportunity to convey my appreciation, once again, to you, Lou, Rebekah, Rex (the best Corvette technician I have ever known), and your other Service Department team members (including those who mount and balance tires) for the excellent service that they provided me this past summer. Each time that I bring my 1995 Corvette into the Service Department, your employees are friendly, courteous and extremely competent in the performance of their duties. In my opinion, a customer could not reasonably expect to receive better service than that which I have received at your dealership!

I am already looking forward to having the Service Department assist me with some additional upgrades on my Corvette, next summer. In the interim, I wish you and your dealership continued success and prosperity in these difficult economic times.

Please share this communication with the Service Department team members as a token of my sincere appreciation for their continuing commitment to customer satisfaction.

Sincerely,

Arthur A.

Okemos, Michigan

Good morning!

I would like to commend you and Shaheen for employees such as Dale Wagner.

My initial call to Shaheen was to Tom on October 26, 2009 to set up an appointment to service my '99 Trailblazer and to check out the air conditioner clutch.

Once at Shaheen, Tom was ill and Dale took over with the necessary paperwork and got me on my way to work with a ride from Bill Southweli. Bill is another excellent representation of your staff! To shorten this correspondence, the overall estimate was one that I was not prepared for as I was leaving Michigan for an opportunity in Charlotte, North Carolina. I explained my situation to Dale and asked if the air conditioner could be by passed - knowing well that I would not have air conditioning in my vehicle. Dale offered to check with the technician the following day and advised he would call me as soon as he had the information the following day.

Dale contacted me on October 28 with news that yes, the air conditioner could be by passed and offered generic parts to get by vehicle back on the road. I unfortunately do not know the name of the technician that worked on my vehicle, but another example of the excellent staff at Shaheen. The cost savings was one that could be handled by my family. Dale advised my vehicle would be ready by the end of the day - which it was and I am confident that my journey will go without the worry about my Trailblazer.

Mr. Shaheen, Dale is proof positive that excellent customer service and having the customer's best interest is the number one reason I would recommend Shaheen Chevrolet to anyone that ask me. If I would to stay in Michigan and looking for a vehicle, l would come back to Shaheen without hesitation. I am a firm believer that after sales service is critical - especially in today's economy.

If there is an employee of the month or special recognition given to Shaheen employees, I would certainly and highly recommend Dale Wagner for such an honor. Dale has demonstrated that customer service goes above and beyond the ordinary.

Kind regards,

Jan A. C.

Dear Shaheen Chevrolet

I am sending you this letter to thank you for the amazing service your salesman Ron Coolbaugh gave my wife and me when we purchased our amazing 2010 Malibu in February. First Ron Coolbaugh (I think his last name is made up because seriously how many people have cool in their name?) anyway, Ron made us feel very comfortable and confident in purchasing our new car. He answered all of our questions and we never felt pressured. Second, Ron convinced us that buying our car from Shaheen Chevrolet was the best deal around, we did our homework and he was right. A couple of guys I work with just bought Fords and let me tell you it is a lot of fun to brag about all the incentives I received and they didn't. I asked my supervisor "did you get a great deal on tires?" No "oil changes?" No "Interest rates No "did you get invited to an appreciation dinner" No "Should have went to Shaheen Chevrolet" Ha Ha!  Third, Ron not only remembered our names later that week at the appreciation dinner but he also remembered our son' Kellen.  That really impressed my wife. She said "I bet Ron meets with fifty people a week and out of all those people he still remembers our son's name!! WOW!   What moved me the most is when we were in the middle of the talking incentives and Ron asked about our family and we told him about my Mother in laws second bout with cancer. It was at that moment it wasn't about just selling a car. It was more about getting to know the customer buying the car. Ron was compassionate, patient, and very experienced, because of that we will always do businesses with Shaheen Chevrolet!
 
 Thank you,
 Scott & Erica T.

Dear Mr. Shaheen:

i just wanted to aknowledge the excellent work of your salesman, Jack Van Pelt. He immediately took action on our initial telephone call inquiring about what 2010 Impala's were still available in stock. In fact, we made several calls to other dealerships and Jack was the first to respond back after he conducted a search to provide us information about several vehicles that might be a good option for us.

Jack was efficient, courteous, and very helpful. He was an outstanding representative for your dealership and we would not hesitate to use the dealership for future purchases. He has a very high-level "customer focus".

All the staff we encountered at Shaheen were helpful and courteous. The Finance officer did a thorough review of our loan options and explained the warranty options thoroughly.

Sincerely,

Connie O. and Richard B.

Cc: Jack Van Pelt

 ATT: Ralph Shaheen

Please consider this a letter of appreciation for Bruce Bobb, who is one of your salesmen at Shaheen Chevorlet.

Bruce should be considered a very valuable employee in his dealing with customers, his super patience and follow-through to be sure he meets Shaheen's goal of positive public relations and cars sold.

I ahve been a GM loyal customer for 15 years in terms of purchasing cars. Also, the service department has always been my choice for oil changes, and maintenance work. I will continue the same practice in light of Bruce's terrific integrity, kindness, and caring., Bruce will no doubt have many return customers who are as pleased as I am with his handling of my Malibu purchase.

The award for terrific representative for Shaheen should go to Bruce Bobb.

Sincerely,

Pat B.

  Customer Comment

The website information was good in detailing the vehicles and options. Best inventory locally in terms of qty and models. You were friendly, polite, very good experience.

Sibylle T. and Tim L.

Purchased 2011 Treverse

 Good morning Kevin I want to thank you for the entire professional handling you did helping me purchase my 2009 Avalanche on line and by phone. This was a great experience for me; and I would not hesitate to do it again with Shaheen Chevorlet of Lansing Michigan. I talk about my experience every chance I get. I just love love love my truck Kevin it is just what I wanted. By the way I did get he key and fob last week. Again thank you so much for expediting everything so smoothly and quickly. Regards, Doothy J. B. Raw Material Analysis Jocky International.