Customer Name: David Jones

Employee Name: oil change guys

WOW Comment: gave a pager to be contacted when vehicle was ready; vehicle was

done earlier than promised

Date of visit: December 28, 2012

Customer Name: Lisa Piper

Employee Name: Tobbie Lansdell

WOW Comment: Tobbie had a hard time getting the license plate off my old vehicle. It was late in the evening, and we were the last to leave. Tobbie put a temp dealer plate on my new car and delivered my old plate to me at work.

Date of visit:December 25, 2012

Employee Name: Ben Behnke

WOW Comment: Ben is one of the easiest sales people that I have ever worked with. He gets things done and doesn't make you waste a lot of time at the dealership.

Date of visit: December 23, 2012

Customer Name: Bernard Billman

Employee Name: Tobbie Lansdell

WOW Comment: personal attention, professional demeanor

 

Date of visit: December 22, 2012

Customer Name: Michael Malloy

Employee Name: Richard Adado Ralph & Jim Shaheen

WOW Comment: Have been a customer of Shaheen Chevrolet many years that's whyI go there. The staff is a good fit, they listen to you and answer all your concerns. Good costumer subversives. Would not have it any other way. Keep up the good work.

 

Date of visit:December 21, 2012

Customer Name: Heather Kirk

Employee Name: Jeff Cords

WOW Comment: This wasn't on this particular visit but Jeff Cords has been amazing to us with every vehicle purchase. He makes it easy for us and goes out of his way to make sure we are satisfied!

 

Date of visit: December 20, 2012

Customer Name: Matt Baker

Employee Name: Dorian Gordon

WOW Comment: My salesman recognized me in the waiting area and came over and asked how I was doing, how my new cars were doing etc...

 

Date of visit: December 19, 2012

Customer Name: Jim Keesler

Employee Name: Mark Keys Russ Smith

WOW Comment: Found the same sales fellow my wife had used 10 years ago. He took plenty of time to go thru my special needs and circumstances. Also Russ the Business guy was very well organized, explained each form and indicated where to initial or sign.

 

Date of visit: December 17, 2012

Customer Name: Randy Thayer

Employee Name: Richard Adado

WOW Comment: My salesperson started and went the extra mile to make sure my Avalanche was ready and the paperwork was in perfect order also.

 

Date of visit:December 17, 2012

Customer Name: Nichole Tilma

Employee Name: Doug or Ken? I am not sure but I wish I could remember his name.

WOW Comment: When I left the service counter I was just given a sheet of paper. Before I left the building someone approached me and asked me if someone had gone through my paperwork with me. I said No and he took the time to go over it with me.

 

Date of visit: December 16, 2012

Customer Name: Randy Thayer

Employee Name: Richard Adado

WOW Comment: Came in early to match my schedule

 

Date of visit:December 16, 2012

Customer Name: Art Kieselbach

Employee Name: Joe Heikkila, Mark Keyes, David Bonotto

WOW Comment: You have a great and very friendly sales team. My wife and I feel they went out of their way to make sure the Equinox was really what we wanted. After the test ride and getting all my questions answered , we were sure. Joe also gave a great explanation of what we could expect in the future from Shaheen.

 

Date of visit:December 16, 2012

Customer Name: Paul karkau

Employee Name: Don't have name but it was service manager ,others

WOW Comment: had battery replaced and after my car was not running correctly. Service manager needed check computer specs and reprogram. Gave me a loaner car since it was going to take a few hours. Got car back and running fine now.No charge for reprogramming.

 

Date of visit:December 13, 2012

Customer Name: Deborah Bommarito

Employee Name: Mark Keyes

WOW Comment: I was amazed at the amount of time my sales consultant (Mark Keyes) took with me and addressed all my questions and concerns. He was wonderful!!!

 

Date of visit:December 12, 2012

Customer Name: Loretta Grau

Employee Name: Mark Keyes

WOW Comment: very friendly and knew just what I was looking for in an auto

 

Date of visit:December 12, 2012

Customer Name: David Teed

Employee Name: Curtis Wicksall

WOW Comment: Curtis was very helpful and patient during the negotiating process of the new car deal.

 

Date of visit: December 12, 2012

Customer Name: Pamela Gates

Employee Name:The receptionist, And Tobbi Lansdell

WOW Comment:upon entering the building you are met by smiles, and asked how you can be helped. You are not forgotten. You are checked on to make sure you are being taken care of.

 

Date of visit: December 10, 2012

Customer Name: Thomas Dodd

Date of visit: December 11, 2012

Customer Name: Michelle Hardy

Employee Name:Matt Platko

WOW Comment:Between Matt showing me all the bells and whistles of my car and Shaheen holding a dinner for new buyers, I was very happy!!

 

Date of visit: December 11, 2012

Employee Name:Jack VanPelt

WOW Comment:we buy a brand new suburban every yr and Jack VanPelt was the best salesman we have ever dealt with. Not high pressure and very polite. Best of all told the truth and stuck to it.

Date of visit: December 11, 2012

Customer Name: Charles Johnson

WOW Comment:Prompt and courtious

 

Date of visit: December 10, 2012

Customer Name: Amy Brink

Employee Name:Tobbie Lansdell

WOW Comment:Tobbie went above and beyond what anyone has ever done for me in ANY car buying experience!

Employee Name:the service manager

WOW Comment:The Service department went outside of their normal responsibility.

 

Customer Name: Jason Ferich

Employee Name:The Service Team

WOW Comment:The whole service team made sure everything was being done for me and I didn't need anything else, while my car was being done.
 

Customer Name: Jorge Hernandez

Employee Name:Was Great to

WOW Comment:Was Great very professional

 

Date of visit: December 09, 2012

Customer Name: Mary Kueppers

WOW Comment:Ted gave us all the information we needed to make a decision as to which vehicle would fit our needs. Lenny took time to show us different options and helped greatly. Dave as always was phenomenal.

 

Customer Name:Erica Jennings

Employee Name:Matt R. in used car sales.. he deserves a LOT!!!!!


 

Date of visit: December 10, 2012

Customer Name:Craig Brand

Wow Comment:Lenny Ezzo was my sales person. I was refered to Lenny by a friend. I told Lennywhat I was

looking for and he found the Silverado I wanted. Lenny let me take the Silverado home for the test drive

the truck and then let me take the truck home the next night to show my wife. I purchased the truck the next day.

Hello, I just picked up my beautiful Chevy Equinox yesterday. I am so impressed with your salesman, Matt Platko. He was so helpful and truely listened to my wants and needs. At no time did I feel pressured into purchasing thing I didn't want. I told him what I could afford and he was able to put me in the car I wanted at the price I could pay. I will gladly recommend Shaheen Chevrolet and Matt to friends and family in the future. Matt does such a great job in his personal attention. I've dealt with car salesmen before and he made it a relaxed and enjoyable process. I felt like I was talking to an old friend. It's nice finding a person of his caliber and I'm sure your company if lucky to have him on your team. I'd also like to say Thank you to your finance guy, Russell W. Smith. Again, no pressure with selling me more options that I couldn't afford, but still making me aware of what was available. The same day I had decided to purchase the Equinox, I called my sister and told her. I was surprised to learn my niece had also purchased this same car. My sister told me that Stacey loved hers and I would be really happy in my decision. A big Thank You to your entire team for making this the most stress free and fast moving experience I've had in a long time. Cindy Leutz

To many times in today's society you hear about negative things. I want to relay to you the experience I had with your Dealership. As a Chevy Cobalt owner I had to bring my car into your service department on Saturday June 2, 2012. Truthfully I had never been or needed your service department prior to the recall on the power steering problems. When I arrived Friday evening to drop the vehicle off, I was amazed at the professionalism your dealership has. My service rep. ( Mike Verplanck), treated me like I was the only customer there. Saturday when I received a phone call from him stating that the new pump was not good and they would have to keep my car until Monday, I didn't know what I would do for the rest of the weekend and Monday when it was time to go to work. He let me know they had a vehicle I could take until my car was ready, and not just some used vehicle. This was almost new, (2415 miles). I am so impressed with everything and everyone I dealt with during my experience. I will bring all future business to you. You and your dealership need to be commended, again, thank you.....Ken Miller

Dear Mr. Shaheen,
Wow, what else can I say about Mr. Elton Ables. Elton is top notch, personable, friendly salesman. Shaheen Chevrolet should be very proud to have him as part of your team! Elton has sold my family several cars now, and Elton always shows professionalism, courtesy and is just a "great guy." My 18 year old son Andy Moore was very anxious to purchase his first car. Andy had heard all the positive feedback about Elton and how his customers are always satisfied. Therefore, Andy called Elton as soon as he collected his first $3,000.00 All the paperwork went smoothly and the car was ordered. I just wanted to drop you an email to let you know how wonderful Casey Shann is within your Service Department. Casey ALWAYS goes above and beyond my expectations of your service department. I brought my car in recently for repairs and I mentioned to Casey that my low oil level light would come on before I had driven 3,000 miles and/or before I needed an oil change. Casey could have just said it was nothing, but instead he conducted an oil conduction study and looked through bulletins and found what the issue may be. So I brought my car in to have the seals on the motor checked. Well, during this process, other issues were found and repaired too (oil pump, water pump and some others). Casey then asked that I bring my car back in 1,000 miles to make sure that was the issue with the oil consumption. Because if it wasn't, he would have the technicians look deeper into the motor and find out what the issue is. Not many people seem to genuinely care about their customers these days like Casey does. I basically just wanted to tell you that Casey is outstanding and Shaheen Chevrolet is very fortunate to have an employee like Casey. I always recommend the Shaheen Service Department to anyone who has a GM vehicle. I do tell them to ask for Casey Shann because he will take care of them. My next car was going to be a Ford Fusion, however, with the great service I have received from the service department at Shaheen, I have changed my mind and I will purchase a Chevy Malibu when I am ready to buy a new vehicle. I appreciate everything Casey and the other individuals in the Service Department do for me and wanted you to know what kind of staff you have working for you. Amie

Mr. Shaheen,
I have purchased new GM vehicles all my life, and my last 4 are all Chevrolets purchased from Tobbie Lansdell. Mr. Lansdell exemplifies “service both during and after the sales and it is the reason I return to Shaheen Chevrolet whenever I am in the market for a new car. Recently I had a few service issues with my current vehicle, and Tobbie worked with me (through Tom Hernley, Casy and Ross in the Service Department) to reach a more than acceptable solution. I wanted to take this time to personally thank you, Tobbie, Tom and the Service Department, and the rest of the Shaheen family for all that you provide. Respectfully, Brian Jenks Lansing, MI

I dealt with Matt Rubelman when purchasing my vehicle from Shaheen Chevrolet. Matt went out of his way to assist me while the purchasing process continued. He is a top seller, and I will be buying from him, specifically, in all future vehicle purchases. Thank you Daniel

I want to take a minute to compliment your Collision Department for a job well done! I recently had a repair needed on my vehicle which took approximately a week. The process your team has in place is nothing less than outstanding customer service!!! Seldom do we experience this type of service in our day-to-day dealings nowadays. Your service, however, far exceeded my expectations on what my experience would be like while having my vehicle in a repair shop for a week. Your staff, Eric, was courteous, professional, and very efficient in continuing to keep me apprised of what was going on from the moment I walked in for a quote until the job was completed. I was also pleasantly surprised when I was offered a loaner vehicle while my car was in the shop. My vehicle looks great. The whole experience was  almost seamless. Thank you again and continue your good works! Thank you Cindy

I bought a used car from Shaheens, and I am totally happy with the way everything was handled, from the very first time I went there until the deal was finished. Everyone that helped me was just great, they did everything they could to make things go very smooth. I'd definitely recommend Shaheens to anyone, and will for sure be a repeat customer. The salesman, Kevin McCaskey, and the finance person Joe Green, were especially helpful, pretty much bent over backwards for me! Thanks so much for everything!! Helen

Stopped in for a repair and visited Dennis Lemon. Now I remember why he is my favorite salesman, he is all energy all the time and works hard for a sale. We couldn't line up the right vehicle this time, but I will be back. Thanks, Dennis for your hard work, honesty, and heart. Kurt12 - 21- 2011

OUTSTANDING CUSTOMER SERVICE. I bought a 2011 Suburban from Shaheen Chevrolet this week and worked closely with Dan Dowker on the purchase. Dan was extremely professional, accomodating, and worked with me to get the vehicle I wanted. He made sure I had all the information to make an informed decision, including having the vehicle shown to me, I live 2 hrs away from Lansing, prior to making the purchase. I highly recommend working with Dan and the team at Shaheen Chevrolet, as they will treat you well and do everything they can to win your business, customer service at its best. _DAVID3 - 25 - 2011

Dear Mr. Cords,I would just like to thank you for my 2011 Chevy Volt. I love this car. I drive it everyday, and I am averaging with electric and gas 76.6 miles per gallon, this is amazing. This car has plenty of pep and is really fun to drive. I get lots of questions about the design and economics. They want to know where they can get one and I have told them to go to Shaheen Chevrolet and see Jason. Thanks again, I'm having a blast.Karen
January 08, 2011

I received my Corvette on Thursday and it is absolutely beautiful and perfect. I have no issues or concerns whatsoever. The entire transaction from start to finish was exceptional. Thank you for all your help and answering all my questions. You are truly a professional and have been singing your praises to all that I know. I have never purchased a vehicle via the internet. You ensured that all my concerns were alleviated and I thank you for that. On a scale from one to ten, I would give you and the Shaheen Chevrolet team a 10+. Thank you again for your assistance. If I ever decide to purchase a vehicle online again, you will be the first phone call I make. Take care,Terri P.El Paso Tx.Tuesday, March 1, 2011

I recently drove from Orrville OH (4 Hrs one way) to your dealership to purchase a 2008 Tahoe that I had found on the internet. David answered my E-Mail message and I proceeded to deal with David. We made arrangements for financing before I arrived to speed up the process. I arrived at 1PM and was on my way home by 4 PM with my 2008 Tahoe. I just wanted to take a quick moment to let you know that I was very impressed with the professionalism and customer service that I received from David. He was ready to help me when I arrived and did not stray away from getting me back on the road the entire time I was there. He even went the extra step to take care of a small issue I had with a cosmetic addition that was on the Tahoe that I was not aware of until I saw it up close. Thank you again David did a great job. Thank You, Jim 2-16-2011

Over the past year I have introduced a friend, sister-in-law, and my wife to John and each one purchased a car from him. Because they have all been very satisfied with Shaheen I also decided to contact John and let him know I was interested in a used car. He called me back the very next day and had a car he wanted me to look at. I purchased the car the next day and was very happy with the terms of the sale. After a couple of days I decided to put a coat of wax on the car and that was when I noticed some problems with the body of the car. I contacted John and he told me to bring it back. When I got to the dealership John was with a customer so Jim Shaheen sat down with me and discussed the issues and introduced me to Dave Wright. Dave went over the issues and provided me with a loaner car and sent me on my way with the assurance that all the problems would be corrected. In a few days I returned to pick up the car and found it in excellent condition. Dave even fixed a couple of minor items that I had not expected to be covered. I wanted to let you know what an excellent staff you have at Shaheen and that I will continue to refer my family and friends to your dealership. Thanks again for the excellent service I received. Sincerely, Rick 3 - 2 - 2011

I wanted to take a moment to say what a great experience it was purchasing my new work van from Dan, and all of the staff behind the scene. He worked extra hard to find exactly what I wanted (Options and even color). Dan gave me the price and related incentives and all of you got the deal financed with good terms. Dan and everyone made this deal happen and it was a big deal to me, It put me back on the road and to my next job, and that is peace of mind. Dan never missed a beat keeping me informed as much for the van went on and made the online purchase a smooth process. And when I went to the dealership to take delivery there were no surprises. Having no last minute surprises was nice, something customers appreciate more than sales people can imagine. Again, Many thanks to Dan and the people behind the scenes for caring and making this happen for me. Sincerely,Duane January 30, 2010

Dear Jason Cords (General Manager) I am sending this letter to express my sincere appreciation. Your sales representative, Ben Behnke, on both a professional and personal level took the time to help me with my vehicle and made situation which seemed to have an awful outcome turn into a matter that worked in my favor in a time in Michigan where for many seems bleak at most. With Ben's quick response I was able keep my dignity intact, also causing a domino effect and helping my family many ways. With that said I have purchased several vehicles at Shaheen of Lansing, and when things turn around I will continue to be a loyal customer, I will refer Shaheen Chevrolet to all! Again, I wanted to let all of Shaheen's, know that I appreciate the help and support in this matter and thank you for the high level of customer service. Sincerely, O.Hernandez(Nice Job All)vi

"Hello Al, I'm sure you earned that whopping commission off that big sale! It was a pleasure dealing with you on behalf of my sister. I too, am sure she'll love the car. I heard she even received an additional $750 off because my cousin works at GM. Now, that really made her day and give her a couple of those gas cards! Thanks, Duane D.

The professional edge of Shaheen Chevrolet (Shaheen Chevrolet)Customer Comments: {As an industry sales professional, Shaheen Chevrolet, Kevin Sims, and Elton Ables, have always delivered outstanding customer service to every customer that I have sent to them. Some individuals have unique situations and unique needs (credit, upside down in a bad loan, family dynamics, etc.) and Shaheen Chevrolet has an amazing reputation and track record at meeting and exceeding the needs of the customer. The professionals at Shaheen, particularly Kevin and Elton are simply the best.Keep up the great work!~Harry

Dear Dan, I would like to say thank you for making what I thought would be a nightmare into a easy task when buying out of state. I think I saved $3,000.00 to $6,000.00 by purchasing my truck from Shaheen Chevrolet. The truck is everything you said and more, thanks again. I would write more but terrible at typing. Duane B.

To: Jeff Cords and Jason Cords----Just wanted to let you know what a great job Shire did in the deal for the Tahoe Hybrid we just got. Also, Ralph who delivered. the car did a fantastic job--He's a true G.M. ambassador-Ralph actually helped us remove the seat covers off our trade-in and transferred the tags from one car to another. You couldn't find a better man for the job. Shire and Ralph both put in the extra effort to be sure that we were totally satisfied. I'm sure that we will contact you guys first the next time we decide to trade cars and we are 666 miles away. That says a lot! Just wanted to let you know how good your people are. Thank You from Jack and Kath W. in Holt, Missouri.

I recently purchased a pre-owned 2006 Hummer H2 from Shaheen Chevrolet. I am very happy with my purchase and I would like to thank everyone at Shaheen Chevrolet for all of their professional assistance. I found Shaheen Chevrolet on the internet. I saw an H2 listed and called Dan Dowker. He informed me that this particular vehicle had just been sold, but he would search for another one for me. I had been in contact with at least three other dealers who had offered to do the same. As time went on, a couple things happened: First, I got an education as to what was on the market, and exactly what options, etc. I was looking for. Secondly, Dan Dowker was the only sales person who saw the entire purchase through. When I did not jump at the first vehicle that came along, the other dealers soon dropped out of the hunt. Dan continued to search the daily GM Dealer auctions for me. He never pressured me to purchase a vehicle that I did not really want, or to pay more for one than I had budgeted. Eventually, after 3 months of searching, we found the right vehicle for me. I subsequently made the deal and the purchase. I would like to thank Dan Dowker, of Shaheen Chevrolet, for his continued effort to see this purchase through. I would like to thank his sales manager, Jason Cords, who followed the auctions and did the actual bidding on our behalf. I would also like to thank Brad White, in sales, who provided me with transportation and did the necessary paperwork to close the final sale and transfers. Once again, I am very pleased with my treatment by Dan Dowker and all of the staff at Shaheen Chevrolet. I would recommend this dealership to anyone in the market for a new or pre-owned vehicle. Sincerely--- Timothy S.

Hey Dan---I just wanted to let you know that the H2 is really great! As I told Brad, most of the time something turns out to be not as nice as our expectations, when we finally see it. In this case, I was even more impressed than I had anticipated. It is super clean and drives like a charm. I'm sorry that I did not get to meet you, but your associates did a great job. I'll keep you in mind for future purchases.

Dan, I could not be any more pleased with the way we were treated and how knowledgeable Elton was. I will make sure I throw Shaheen Internet based system out there when I know of someone looking for a vehicle. It was easy, satisfying, and very efficient. My friend told me to get a hold of you guys, and Harry Gaskin was right! I just wish it was this easy grocery shopping! Thanks for making me feel comfortable and not irritated with me when it came to picking the right vehicle. Dan and Elton, your the best. I will be sending buyers your way if I come across one and make sure they find it as easy as I did. Thanks, Rene J ~~ P.S. My mother is very thankful that you guys went to her. Going out of the way to satisfy her precious daughter (hahaha)!

To: Jason Cords, Ben Behnke, Mark Howard, George May, Lenny Ezzo, and Brian (last gentleman who helped us)I just wanted to drop all of you this note to say Thank You for helping my wife and I into our Trailblazer. Jason, I know you searched long, far, and hard to get us into the right vehicle. We are extremely happy and we will absolutely recommend Shaheen Chevrolet to everyone we know. I also would like to speak with someone in regards to advertising Shaheen Chevrolet on woodtv.com. Please let me know with whom I need to speak with to get you on the largest news, information, and weather site in West Michigan. Find Your Car at woodtv.com would be a perfect fit. I look forward to hearing from you and once again, Thank you for all you have done for my family. Sincerely, RANDY Randall S. B.Internet Specialist www.woodtv.com

Kevin purchased a 2009 Corvette 2LT Coupe from Shaheen Chevrolet without leaving his home in Arlington Virginia. Having never seen the car or without a test drive all arrangements were made through our Internet Sales Team. We delivered the Corvette to him. Kevin emailed back the following comments. Dear Dan Dowker An excellent experience from my end. As I said, this was a new way to buy a car for me and everyone there made it easy. No complaints at all! What a great toy! I will drop by next spring – my daughter plays softball for Indiana Tech and they play in Grand Rapids a couple of times every spring. Thank everyone again for working things out to make it all go smoothly. Kevin

Dear Mr. Shaheen:I would like to take this opportunity to convey my appreciation, once again, to you, Lou, Rebekah, Rex (the best Corvette technician I have ever known), and your other Service Department team members (including those who mount and balance tires) for the excellent service that they provided me this past summer. Each time that I bring my 1995 Corvette into the Service Department, your employees are friendly, courteous and extremely competent in the performance of their duties. In my opinion, a customer could not reasonably expect to receive better service than that which I have received at your dealership! I am already looking forward to having the Service Department assist me with some additional upgrades on my Corvette, next summer. In the interim, I wish you and your dealership continued success and prosperity in these difficult economic times. Please share this communication with the Service Department team members as a token of my sincere appreciation for their continuing commitment to customer satisfaction. Sincerely, Arthur A.Okemos, Michigan

Good morning!I would like to commend you and Shaheen for employees such as Dale Wagner. My initial call to Shaheen was to Tom on October 26, 2009 to set up an appointment to service my '99 Trailblazer and to check out the air conditioner clutch. Once at Shaheen, Tom was ill and Dale took over with the necessary paperwork and got me on my way to work with a ride from Bill Southweli. Bill is another excellent representation of your staff! To shorten this correspondence, the overall estimate was one that I was not prepared for as I was leaving Michigan for an opportunity in Charlotte, North Carolina. I explained my situation to Dale and asked if the air conditioner could be by passed - knowing well that I would not have air conditioning in my vehicle. Dale offered to check with the technician the following day and advised he would call me as soon as he had the information the following day. Dale contacted me on October 28 with news that yes, the air conditioner could be by passed and offered generic parts to get by vehicle back on the road. I unfortunately do not know the name of the technician that worked on my vehicle, but another example of the excellent staff at Shaheen. The cost savings was one that could be handled by my family. Dale advised my vehicle would be ready by the end of the day - which it was and I am confident that my journey will go without the worry about my Trailblazer. Mr. Shaheen, Dale is proof positive that excellent customer service and having the customer's best interest is the number one reason I would recommend Shaheen Chevrolet to anyone that ask me. If I would to stay in Michigan and looking for a vehicle, l would come back to Shaheen without hesitation. I am a firm believer that after sales service is critical - especially in today's economy. If there is an employee of the month or special recognition given to Shaheen employees, I would certainly and highly recommend Dale Wagner for such an honor. Dale has demonstrated that customer service goes above and beyond the ordinary. Kind regards,Jan A. C.

Dear Shaheen ChevroletI am sending you this letter to thank you for the amazing service your salesman Ron Coolbaugh gave my wife and me when we purchased our amazing 2010 Malibu in February. First Ron Coolbaugh (I think his last name is made up because seriously how many people have cool in their name?) anyway, Ron made us feel very comfortable and confident in purchasing our new car. He answered all of our questions and we never felt pressured. Second, Ron convinced us that buying our car from Shaheen Chevrolet was the best deal around, we did our homework and he was right. A couple of guys I work with just bought Fords and let me tell you it is a lot of fun to brag about all the incentives I received and they didn't. I asked my supervisor "did you get a great deal on tires?" No "oil changes?" No "Interest rates No "did you get invited to an appreciation dinner" No "Should have went to Shaheen Chevrolet" Ha Ha! Third, Ron not only remembered our names later that week at the appreciation dinner but he also remembered our son' Kellen. That really impressed my wife. She said "I bet Ron meets with fifty people a week and out of all those people he still remembers our son's name!! WOW! What moved me the most is when we were in the middle of the talking incentives and Ron asked about our family and we told him about my Mother in laws second bout with cancer. It was at that moment it wasn't about just selling a car. It was more about getting to know the customer buying the car. Ron was compassionate, patient, and very experienced, because of that we will always do businesses with Shaheen Chevrolet! Thank you,Scott & Erica T.

Dear Mr. Shaheen:i just wanted to acknowledge the excellent work of your salesman, Jack Van Pelt. He immediately took action on our initial telephone call inquiring about what 2010 Impala's were still available in stock. In fact, we made several calls to other dealerships and Jack was the first to respond back after he conducted a search to provide us information about several vehicles that might be a good option for us. Jack was efficient, courteous, and very helpful. He was an outstanding representative for your dealership and we would not hesitate to use the dealership for future purchases. He has a very high-level "customer focus". All the staff we encountered at Shaheen were helpful and courteous. The Finance officer did a thorough review of our loan options and explained the warranty options thoroughly. Sincerely, Connie O. and Richard B. Cc: Jack Van Pelt

ATT: Ralph Shaheen Please consider this a letter of appreciation for Bruce Bobb, who is one of your salesmen at Shaheen Chevorlet. Bruce should be considered a very valuable employee in his dealing with customers, his super patience and follow-through to be sure he meets Shaheen's goal of positive public relations and cars sold. I ahve been a GM loyal customer for 15 years in terms of purchasing cars. Also, the service department has always been my choice for oil changes, and maintenance work. I will continue the same practice in light of Bruce's terrific integrity, kindness, and caring., Bruce will no doubt have many return customers who are as pleased as I am with his handling of my Malibu purchase. The award for terrific representative for Shaheen should go to Bruce Bobb. Sincerely,Pat B.

Customer Comment The website information was good in detailing the vehicles and options. Best inventory locally in terms of qty and models. You were friendly, polite, very good experience. Sibylle T. and Tim L. Purchased 2011 Treverse

Good morning Kevin I want to thank you for the entire professional handling you did helping me purchase my 2009 Avalanche on line and by phone. This was a great experience for me; and I would not hesitate to do it again with Shaheen Chevorlet of Lansing Michigan. I talk about my experience every chance I get. I just love love love my truck Kevin it is just what I wanted. By the way I did get he key and fob last week. Again thank you so much for expediting everything so smoothly and quickly. Regards, Doothy J. B. Raw Material Analysis Jocky International.

It is because of Tobbie and his outstanding customer service that I remain a loyal customer of Shaheen Chevrolet; it is why my extended family has purchased 9 vehicles from Shaheen through Tobbie, and it is why I continually recommend Shaheen Chevrolet to all my family and friends who express an interest in a new vehicle.Thank you.Then just yesterday, my car wasn't feeling right and I knew something was wrong. So I sent a text to Casey, after the service department was closed, and he responded and I brought my car in this morning. Of course, Casey knew exactly what it was and fixed it (didn't even care if he got dirty first thing this morning). Andy's car finally arrived around 2 weeks after originally scheduled due to problems on the GM side with delivery of the new car. Once again we got to see Elton in action, trying his hardest to work with the GM Delivery staff. After many calls back and forth to Elton and GM customer service, Andy finally received the 2012 Chevy Sonic he had been anxiously awaiting. Ralph I want you to know your salesman Mr. Elton Ables is Number One in our book! He always stands behind his customers. This time Elton went over and above to extreme measures for Andy to finally receive his new car, and I really Thank Elton for that. Sincerely,Dwight & Teresa Moore, and Family