Friendly and not trying to scam. I witnessed one of the technicians explaining to another customer the issues with her car and explaining what had to be done now and what could wait. This was on top of being honest and explaining to me what was happening with my vehicle.
Bruce, thank you for sharing your positive experience! We'll be sure to let the team know about your feedback and five stars! Please don't hesitate to reach out if there's anything additional we can do for you.