Hi, it is disappointing for us to hear that your experience was anything less than great. We would like the opportunity to address your concerns. Please reach out to our Service Manager, Tom Hernley, at (517) 272-6590 when you have a chance. Thank you, and we look forward to hearing from you.
I am so glad I was able to get in for a wheel alignment before my trip out west. Also to get a recall notice taken care of as well that the staff had noted. The brakes are more noticeable now since. Thanks Shaheens Service Dept!!
I came In for an appointment oil change at 1:30 ,pm. And to have a slow leak in my tire fixed. They also told me i needed a headlight. So i said ok put The new headlight. No updates while I wait in the lounge. By 4;30 they finally have my car ready, but had not filled my tires with air. So I had to drive back in the building . The young man who told me my car was ready was synchronizing the tires with the gauges and locked my keys in my car. Luckily I had a 2nd key. Not a good experience.
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact our Service Manager, Tom Hernley, at (517) 272-6590 to discuss your concerns, as your satisfaction is of utmost importance to us.
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.