I absolutely love Richard! I have referred him to many people even brought a friend with me to meet him and she has now converted to shaheen for all her car needs. He treats me as if i was his family. Always a pleasure to see him! He is an asset to this company!!!
Brought my truck in for the first service. He was rotating the tire and screwed up a wheel stud resulting in having to take it to the ship to get it repaired. When I came back to pick up my truck later in the day. All my tires pressures were at 35 lbs. I asked why they said because 1500 is 35. I said well this is a 2500. They guys didn’t even realize what kind of truck it was and the oil was low. Normally I don’t have this problem when I brought my old truck in not sure what happened.
Hello, we appreciate you taking the time to give us your feedback. We would like the opportunity to address your concerns. Please reach out to when you have a chance. Thank you, and we look forward to hearing from you. Our Service Manager, Tom Hernley, at (517) 272-6590
This wasn't one of my best experiences this time got sent home,and told to make an appointment. Turned out I was driving around with 2 nails crossed in the tire making it undesirable. Not a very safe thing to do to customers I don't think at least. And he didn't even offer to help find a way to put air in the tire so I could get home safely. Not a happy person this time.
Hello, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. Here at Shaheen Chevrolet, we are always looking for ways to improve; we appreciate your input. If you would be willing, we would like to have you contact our Service Manager, Tom Hernley, at (517) 272-6590 to discuss ways we can better serve you in the future.
Brad Millican, the Service Manager is a wonderful asset for Shaheen. Richard Wurmnest III is the best mechanic. He has worked on my vehicle the past 3 times it has been in the shop and he is honest and will tell me if something else is going wrong so I don't have shock when something else goes wrong.
had to get a loaner because ON Star and Bluetooth were not working way after picking up the Encore. you had the Encore for 2 days before we heard anything about the problem. Exchanged cars again on Wed 12-5-.As of Friday 12-7 OnStar still not connected!! Called them again, took 20 -30 minutes in car, wasting gas, to get the correct info to OnStar . We still have not been shown how to properly work all the systems , buttons, and gauges etc. All of this happened after we had to have the Encore towed to the dealership because the car was shaking , hard to steer, and I was afraid to drive it !! the 1st day we had it due to a bad coil and the plug would not fire!! Apparently your pre-sale inspection was faulty? Why did it take a call to your Gen Mgr to get some of these items fixed?
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact our Service Manager, Tom Hernley, at (517) 272-6590 to discuss your concerns, as your satisfaction is of utmost importance to us.
Staff is trained, knowledgeable, skilled, speedy and efficient! Staff is polite, friendly and respectful! Fantastic Team! Cory also walked over to service and got a replacement lenses for my license plate light and had it installed! Totally a perfect experience!